Use cases
Governed AI Use Cases
Practical workflow examples showing what can be delegated, what must be monitored, and who remains accountable.
A useful AI opportunity begins with a workflow, not a tool. The strongest candidates have visible friction, measurable outcomes, and an owner who can define acceptable performance.
Each example includes a Staying in charge block. It identifies the delegated work, the monitoring obligation, and the person or function that remains answerable. Actual controls should be proportionate to the workflow's impact, autonomy, data access, and reversibility.
Internal workflows
Operations
Automate bounded document, routing, and knowledge tasks while keeping exceptions and approvals visible.
External communication
Customer Interaction
Assist service and communication while preserving disclosure, escalation, review, and customer recourse.
Decision support
Analysis
Accelerate reporting and pattern discovery without confusing generated interpretation with accountable judgment.
Engineering workflow
Software Development
Use AI across coding, testing, and documentation while preserving review, provenance, security, and release ownership.